Support

Need help with Burn Day? Start here.

Today's status looks wrong or out of date

Pull down on the main screen to force a refresh, and confirm your device has an internet connection. RDCO typically publishes each day's reading once, around 8am Pacific — outside that window "Data Unavailable" is expected, not a bug.

The 8:15am notification isn't arriving

• Open the app's Settings (gear icon) and make sure Notify When Burning Is Permitted is turned on.
• Check iOS Settings → Notifications → Burn Day, and make sure notifications are allowed.
• The notification only fires on days burning is actually permitted — no news is expected on a "not permitted" or off-season day.
• Outside burn season (Oct 1 – Apr 30), there's nothing to notify about.

Season History isn't showing my calendar in the Calendar app

• In Settings, make sure Sync to "Burn Day" Calendar is turned on, then tap Sync Now.
• If you're asked for Calendar access and declined it, re-enable it in iOS Settings → Privacy & Security → Calendars → Burn Day.
• Look for a calendar named "Burn Day" in the Calendar app's calendar list — it may be unchecked/hidden there even once it exists.

"Request Burn Permit" took me to Settings instead of opening an email

This is expected the first time — the button needs your name, address, phone, and email on file to build a complete request. Fill those in under Settings → Burn Permit Request, then tap the button again and it will open Mail directly.

Something else

Email [email protected] with a description of the issue and, if possible, a screenshot. See also Help & FAQ and the Privacy Policy.